Support
Help with FINNEX, Family accounts and your data
For assistance, email support@finnex-app.com. Include your device platform and app version, but never send bank credentials, full card numbers, PINs or backup passwords.
Common questions
How do I restore my local data?
In version 1.0.6, open Profile → Data & sync → Advanced data tools → Restore data and select your encrypted backup. You must know the backup password; FINNEX cannot recover it.
How do I restore Pro?
Open the FINNEX paywall or Profile and choose Restore purchases while signed into the same Apple or Google store account used for the purchase.
How do I stop cloud sync?
In version 1.0.6, open Profile → Data & sync → Cloud sync and sign out. Your local records remain on your device.
How do I delete my account?
In version 1.0.6, open Profile → Data & sync → Cloud sync → Delete account. This deletes your authentication account and personal cloud data. If you are a household’s last owner, first make another member an owner or delete the household. Shared records retained by an existing household are separate from your personal cloud data. You can also request deletion by emailing us from the address linked to your account.
How do I disable Android auto-capture?
Open your Android device settings, find Notification access and remove access for FINNEX.
Family accounts
Coming in Android version 1.0.6. Family accounts require sign-in and an internet connection.
How do I create a household?
Open Profile → Family accounts and choose the create or join action. Enter a household name and create it. Creating a household requires Pro; you become its owner.
How do I invite someone?
Open your household’s Members section. Enter the email address they will use to sign in, select Editor or Viewer, and share the generated invitation code with them. The app does not automatically send an invitation email.
How do I accept an invitation?
Sign in using the invited email address. Open Profile → Family accounts, choose the create or join action, and enter the invitation code and your display name. Review the household and role before accepting. Invited members can join with a Free account.
Why can’t I invite another person?
A household has six places including owners. Pending invitations reserve places too. Check the member and invitation counts. An owner can revoke an unused invitation to free its place; expired invitations no longer reserve a place.
What can each role do?
Owners manage shared finances, membership, roles and household recovery. Editors can update shared finances. Viewers have read-only access. A household must keep at least one owner.
Will joining expose my personal accounts?
No. Members see the records in the separate household workspace. Joining does not import or share your personal accounts, balances or transaction history.
Does membership include Pro for everyone?
No. Membership provides access to the household according to your role. Personal Pro features still depend on each person’s own entitlement.
Capture and settings in 1.0.6
Open the inbox’s review section to approve captured drafts; informational alerts are separate. A captured draft is not a recorded transaction until you confirm it. Profile also groups Personal information, Family accounts, Plan & billing, App lock, and Data & sync into separate sections.
Account deletion request
Email support@finnex-app.com with the subject “FINNEX account deletion”. We may ask you to verify ownership of the email address. Deletion is permanent.